Customer Care

Tracking your order

Information on order waiting times according to delivery destinations, order cancellations and amendments, returns, exchanges and refunds, out-of-stock orders, and order item discrepancies. More >

Payment Options

Delivery information for when you are wondering about the status and whereabouts of your order, what to do if shipping delays occur, and details on whether your order qualifies for free delivery. More >

Easy Returns & Refunds

Information on if your product is eligible for return or exchange and the conditions for qualifying for a refund. More >

Satisfaction Guarantee

Discover the Elly-K 100% satisfaction seal of approval that guarantees our wigs meet the highest of standards. More >

Payment options

Discover the Elly-K 100% satisfaction seal of approval that guarantees our wigs meet the highest of standards. More >